Terms & Conditions

This section deals with conditions relating to the sale of products by PPE Response to you.

Our Contract

When you place an order to purchase a product from the PPE Response website, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.


Protecting Your Security

When you send us your order, we may run some checks on it before it is fulfilled. These checks may include, without limitation, validating your name, address and other personal information supplied by you during the ordering process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity. No credit check is performed and your credit rating will not be affected. All information provided by you will be processed in accordance with Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data.


Our Details

Willow Business Centre Hempstead Lane, Hailsham, East Sussex BN27 3PR

Contact Us – 0845 450 8897

Registered number: 8654040 (England)



Products purchased from us are covered by our 30 days returns policy. Please request a RMA number by visiting this link – Create A Return

Return of non faulty products can incur a Restocking Fee of up to 20% of the purchase price. Please make sure all returns are in their original condition and are well packaged to avoid damage in transit.


Pricing and Availability

As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. We may offer you an alternative product or you may cancel your order and we will notify you of such cancellation. We will charge your credit or debit card when we process your order. Availability information for the products on the PPE Response website are listed on each item’s detail page. Beyond what we say on that page, we cannot be more specific about availability. As we process your order, we will inform you by e-mail if any items you order turn out to be unavailable.



For delivery charges and times please review our Delivery Information page


Your Shopping cart